Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@upshift.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We are completely certain that we ship our products which are not damaged or defective. Therefore, if you do receive a faulty or damaged item, it has most likely happened in the process of a shipment but it is highly unlikely to occur overall. 

Please inspect your order upon arrival and contact us immediately if it's defective, damaged, or incorrect. Refunds are only issued for faulty or defective items, covering the product price only.

If the product falls under a refund or return issue, UPSHIFT will cover the shipping costs. Proof of damage is required, so we recommend taking photos before and after opening the package for accurate evidence.

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days or be entitled to an exchange product priced at the same item you returned. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us if you have any questions or queries at contact@upshift.au.